TECHNICAL SUPPORT

Ting Support

If you hit a bug or import problem, send device model, iOS version, app version, reproduction steps, and screenshots if available.

Please include the failed link or file type and the exact error message. For webpage issues, the original URL helps the most.

Include device model, iOS version, whether playback was in the background, and the exact steps before the issue appeared.

Tell us which app you shared from and what you saw or did not see in the share sheet.

English or Chinese is fine. One message with exact steps is better than a short “it broke”.

FAQ

What content does Ting support?: Web links, pasted text, PDFs, TXT files, Markdown files, and content shared from supported apps.
Which platforms are supported?: iPhone and iPad.
How do I report a parsing problem?: Include the source URL or file type, expected result, actual result, and any visible error message.